How can a listed entity be verified?

Listed status should be checked through the official public register at nevigoregistry.com. Third-party copies, screenshots, or reproduced records should not replace live verification.

What information does the homepage provide?

The homepage directs users to application information, framework guidance, status definitions, public notices, registered agents, complaints resources, and official verification pathways.

Does NLA issue passports, visas, or citizenship approvals?

No. Residency, visa, citizenship, and immigration matters remain subject to the competent public authorities and applicable laws.

Which contact channel should be used for licence applications?

Applicants should use the main contact form or the licensing enquiry channel and include any existing application or reference number.

Where should complaints be submitted?

Complaints may be submitted through the public complaints portal or by email to the published complaints desk.

Can licence status be confirmed by email?

Users should rely on the official Public Licence Register for live status confirmation. Email support may assist with navigation or clarification but does not replace direct register verification.

What is the Public Licence Register?

The Public Licence Register is the official public-facing register used to check whether an entity is recorded within the Neves licensing framework and to review recorded status information.

How should a search result be interpreted?

A matching name should be reviewed together with the full register entry, recorded status, category and any notes or limitations shown on the official record.

Should screenshots or copies of records be relied on?

No. Users should verify status directly through the live public register because screenshots, copied records and third-party reproductions may be incomplete, outdated or inaccurate.

Public Complaints Portal

Raise a concern involving a Neves-linked company

This portal is for clients, investors and members of the public who have a serious concern about a company that says it is based in, or connected with, Neves.

Please read the complaint redressal steps below before you submit a complaint. In most cases, you must first give the company a chance to put things right.

If your concern relates to a specific company name, you may first check it on the Verify license (NEVIGO) page.

Important notice

The Authority does not recover funds or provide personal legal representation.
We focus on serious matters such as misleading use of the Neves name, fraud and misuse of details.
Routine service issues should be taken up directly with the company in the first instance.

For urgent threats to your safety or suspected criminal activity, you should also contact your local law-enforcement agency.

Complaint redressal framework

To keep the process fair and efficient, complaints are expected to follow this sequence. This helps ensure the company has a reasonable opportunity to respond before the matter reaches the Authority.

Step 1 — Contact the company

First raise your concern with the company itself using its official support channels (for example, email, ticket system or in-platform help).

Company response window: 30 days

Step 2 — Wait for a response

Keep copies of any emails or chat transcripts. If the company does not respond within 30 days, or replies but does not address the issue, you may then escalate the matter using this portal.

Step 3 — Escalate to NLA (where appropriate)

You may submit a complaint here if:

30 days have passed since you contacted the company and the issue remains unresolved; or
there are serious concerns such as identity misuse, forged documents or suspected fraud.

What you can report

A company claiming a Neves connection where this may not be true.
Misuse of your personal or account details by a company.
Misleading information about licenses, approvals or permissions.
Use of the Neves name, emblem or seal without clear authority.

What the Authority does not do

Provide individual legal advice or act as your lawyer.
Decide private contractual disputes or award compensation.
Guarantee recovery of money lost through trading or investment.
Interfere with day-to-day commercial decisions of companies.

We may use information from your complaint to understand how a company is behaving and, where necessary, to consider wider action. You should still seek your own legal or financial advice if you are unsure about your rights.

Submit a complaint

Please complete the form below as accurately as possible. Fields marked with * are required. Include copies of any evidence that supports what you say.

Name of company you are complaining about
◾ Use the full legal name if you know it, or the name shown on the website, platform or documents.

Your full name

Type of entity

I prefer that my name is not shared with the company unless this is necessary to understand the matter.

Website or platform (if applicable)

Email address

Country where you believe the company operates

Your relationship to the company

Contact number

Your country of residence

Amount involved (if financial)

Have you checked the company on NEVIGO?

Preferred contact method

Short summary of your concern
◾ In one or two sentences, explain the main issue.

We will use this to acknowledge receipt and, if needed, request more information.

Detailed description *
◾ Tell us what happened, when it happened, who you dealt with and any steps you have already taken with the company.

Company’s response so far
◾ If the company replied, please summarise what they said and why you are still concerned.

Date of incident or starting date

End date

Additional information

Have you already contacted the company?
◾ In most cases, you should wait 30 days for the company to respond before using this portal.

Yes – I contacted the company and 30 days have passed without a satisfactory resolution. Yes / recently – the issue involves suspected fraud, forged documents, or misuse of my identity. No – I have not yet contacted the company (I understand this may delay or limit what the Authority can do).

Supporting documents
◾ You may upload copies of emails, statements, agreements or screenshots that support your complaint.
◾ Please do not upload passwords, full payment card numbers, online banking details or one-time codes.

Declaration

I confirm that, to the best of my knowledge, the information I have provided is true and accurate, and I understand that the Authority does not act as my personal legal adviser.

Raise a concern involving a Neves-linked company

Important notice

Complaint redressal framework

What you can report

What the Authority does not do

Submit a complaint

OFFICIAL CONTACT DETAILS

OFFICIAL AUTHORITY RESOURCES

Notice & disclaimer

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