How can a listed entity be verified?

Listed status should be checked through the official public register at nevigoregistry.com. Third-party copies, screenshots, or reproduced records should not replace live verification.

What information does the homepage provide?

The homepage directs users to application information, framework guidance, status definitions, public notices, registered agents, complaints resources, and official verification pathways.

Does NLA issue passports, visas, or citizenship approvals?

No. Residency, visa, citizenship, and immigration matters remain subject to the competent public authorities and applicable laws.

Which contact channel should be used for licence applications?

Applicants should use the main contact form or the licensing enquiry channel and include any existing application or reference number.

Where should complaints be submitted?

Complaints may be submitted through the public complaints portal or by email to the published complaints desk.

Can licence status be confirmed by email?

Users should rely on the official Public Licence Register for live status confirmation. Email support may assist with navigation or clarification but does not replace direct register verification.

What is the Public Licence Register?

The Public Licence Register is the official public-facing register used to check whether an entity is recorded within the Neves licensing framework and to review recorded status information.

How should a search result be interpreted?

A matching name should be reviewed together with the full register entry, recorded status, category and any notes or limitations shown on the official record.

Should screenshots or copies of records be relied on?

No. Users should verify status directly through the live public register because screenshots, copied records and third-party reproductions may be incomplete, outdated or inaccurate.

Contact & administrative handling

Complaints Handling Framework

This framework explains how complaints and concerns may be submitted and how they are handled administratively for record integrity, fair processing and timely communication. This process is not a court and does not provide legal advice.

Structured intake Evidence-based review Written outcomes

Submit a complaint → Handling steps →

Complaints are handled as an administrative service within the licensing framework and do not constitute statutory regulation or dispute resolution.

Overview

The Authority receives complaints to support accurate records, address potential misuse of license claims, and help identify material issues that may require administrative follow-up under the licensing framework.

Administrative intake Evidence required No legal advice No guarantees

Important: If you believe you have been the victim of fraud or a crime, you should contact your local law enforcement and/or your financial institution immediately.

1) What can be submitted

A) Suitable complaint topics

Misuse of the NLA name/crest/seal or false “licensed by” / “regulated by” claims
Unverified license references, incorrect license numbers, or status misrepresentation
Concerns relating to a license holder’s disclosures (e.g., ownership claims inconsistent with records)
Operational concerns where a license holder’s public conduct appears inconsistent with stated obligations

B) Not suitable for this channel

Private commercial disputes (fees, contract terms, refunds) unless linked to clear misrepresentation of license status
Requests for compensation, damages, or legal rulings
Anonymous allegations without verifiable evidence

Tip: The fastest way to help is to attach proof: screenshots, URLs, documents, transaction references, and dated communications.

2) Handling process (typical)

Complaints are handled using a structured approach designed for consistency, clarity and record traceability.

Intake & logging

Day 0–2

Complaint is logged with a reference number; completeness check is performed.

Triage

Day 2–5

We assess relevance to licensing records, verification, and misuse policy scope.

Evidence review

As needed

We review evidence and may request clarifications or additional documents.

Administrative follow-up

If applicable

Where relevant, the matter may be raised with the license holder/agent for response.

Outcome note

Written

A written outcome note may be issued to the complainant for record purposes.

Closure

Tracked

Matter is closed or maintained for monitoring, depending on the facts and scope.

Service standard: We aim to acknowledge receipt within a reasonable timeframe and communicate clearly when additional information is needed.

3) What to include

Full name and contact email
Name of the firm/person you are complaining about
Website URL(s) and any relevant social links
Date(s) and timeline of events
Exact license number or claim being used (if any)
Evidence: screenshots, documents, transaction references, communications

Do not send: passwords, OTPs, full card numbers, banking login credentials, or highly sensitive personal identifiers unless specifically requested through a secure channel.

Submit a complaint (Form)

Disclaimer

This framework describes administrative handling of complaints within the Authority’s licensing framework. It does not constitute legal advice and does not function as a court, tribunal or statutory dispute resolution body. Outcomes are administrative notes for record purposes and may be limited by confidentiality obligations.

Complaints Handling Framework

Overview

1) What can be submitted

A) Suitable complaint topics

B) Not suitable for this channel

2) Handling process (typical)

Intake & logging

Triage

Evidence review

Administrative follow-up

Outcome note

Closure

3) What to include

Submit a complaint (Form)

Disclaimer

OFFICIAL CONTACT DETAILS

OFFICIAL AUTHORITY RESOURCES

Notice & disclaimer

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