How can a listed entity be verified?

Listed status should be checked through the official public register at nevigoregistry.com. Third-party copies, screenshots, or reproduced records should not replace live verification.

What information does the homepage provide?

The homepage directs users to application information, framework guidance, status definitions, public notices, registered agents, complaints resources, and official verification pathways.

Does NLA issue passports, visas, or citizenship approvals?

No. Residency, visa, citizenship, and immigration matters remain subject to the competent public authorities and applicable laws.

Which contact channel should be used for licence applications?

Applicants should use the main contact form or the licensing enquiry channel and include any existing application or reference number.

Where should complaints be submitted?

Complaints may be submitted through the public complaints portal or by email to the published complaints desk.

Can licence status be confirmed by email?

Users should rely on the official Public Licence Register for live status confirmation. Email support may assist with navigation or clarification but does not replace direct register verification.

What is the Public Licence Register?

The Public Licence Register is the official public-facing register used to check whether an entity is recorded within the Neves licensing framework and to review recorded status information.

How should a search result be interpreted?

A matching name should be reviewed together with the full register entry, recorded status, category and any notes or limitations shown on the official record.

Should screenshots or copies of records be relied on?

No. Users should verify status directly through the live public register because screenshots, copied records and third-party reproductions may be incomplete, outdated or inaccurate.

Official complaint channel

Public Complaints Portal

Use this portal to submit a complaint or concern to the Neves Licensing Authority. Matters may include misleading licence claims, misuse of the NLA name or emblem, Public Licence Register discrepancies, clone websites, identity misuse, or conduct issues involving an entity claiming association with the Neves Licensing Framework.

Submit a complaint Check the Public Licence Register

Contact the company

Where appropriate, raise the concern directly with the company or service provider first and allow reasonable time for a response.

Gather evidence

Keep relevant documents, emails, screenshots, website links, account references, transaction details, advertisements or register search results.

Submit the complaint

If the issue remains unresolved or involves misuse of licensing references, submit the information through the complaint form below.

Types of complaints accepted

Misleading claims of authorisation under the Neves Licensing Framework.
Use of the Neves Licensing Authority name, emblem, seal or licence references without verification.
Discrepancies between marketing claims and Public Licence Register records.
Clone websites, impersonation, identity misuse or unauthorised references to listed entities.
Concerns involving operational conduct, client communications or public-facing claims by a listed entity.

Before you submit

The Authority can review information connected to the licensing framework, public register records, misuse of official references and related conduct concerns.

This portal is not a court, compensation scheme or private dispute-resolution service. Do not include passwords, full card numbers or unnecessary sensitive personal information.

Submit complaint details

Complete the form below with clear facts, relevant dates and supporting evidence. If the complaint relates to a licence record, include the entity name, licence number and any register link available.

What happens next

The submission may be reviewed for completeness, routed to the relevant function and compared with register records, public materials or official references where appropriate.

Evidence matters

Clear screenshots, URLs, correspondence and licence references help the Authority understand whether the matter involves misleading claims or misuse of official references.

Official verification

Before relying on any claim of participation, users should check the Public Licence Register directly and avoid relying only on screenshots or third-party copies.