Confidentiality & License Data Protection
This page explains what information may be displayed through public verification, what information is restricted, and the Authority’s approach to confidentiality and data protection for license-related records.
Overview
The Neves Licensing Authority maintains license-related information in a controlled internal database. The Authority adopts a confidentiality-first approach to protect license information, prevent misuse, and ensure that public verification remains accurate, current, and authoritative.
1) What information may be disclosed
The Authority may display a limited set of high-level information through the Verify License tool to enable public confirmation of license claims. Typical disclosed fields may include:
Unique identifier used for verification and record matching.
Legal name as recorded, where available and appropriate.
High-level category (e.g., NFSA / NGA), where displayed.
Status label (Active, Suspended, etc.) at time of verification.
May be displayed where necessary for clarity.
May be shown where required for identification.
2) What information is restricted
The Authority restricts access to information that could create privacy risk, enable misuse, or expose sensitive operational details. Restricted information may include (non-exhaustive):
- Personal data of directors, officers, beneficial owners, or employees.
- Internal correspondence, application working papers, and review notes.
- Supporting documents submitted during application or lifecycle updates.
- Detailed compliance submissions, internal controls documentation, or third-party reports.
- Banking, payment, settlement, and operational account details.
- Security architecture, system identifiers, or database structure.
3) No bulk access, scraping, or third-party mirroring
The Authority does not provide APIs, automated data feeds, bulk exports, or permissions for third parties to mirror or republish license data. Public confirmation is available only through the Authority’s website interface.
- No third-party “official register” mirrors are authorised.
- Automated harvesting or scraping may be blocked and treated as misuse.
- Verification outcomes should be retained as a point-in-time record (e.g., screenshot or PDF, where available).
4) Controlled access and written confirmations
Where written confirmation is required for an institutional process, the Authority may issue a confirmation or attestation through controlled channels. Requests may be subject to identity checks, authority to request, and scope limitations.
- Requests are processed through the Authority’s official contact channels.
- Requests must include sufficient identifying details (license number, legal name, purpose).
- Confirmation scope may be limited to status and high-level particulars.
5) Data quality, integrity, and security controls
The Authority maintains administrative and technical controls intended to protect the confidentiality and integrity of license records. Controls may include:
- Restricted internal access based on role and need-to-know.
- Audit logs for administrative actions and record updates.
- Change controls for license record amendments.
- Security measures designed to prevent unauthorised access and tampering.
6) Correction requests
If a license holder believes that public verification displays incorrect or outdated high-level information, a correction request may be submitted. The Authority may require supporting documentation to validate the request.
- Submit requests via the official contact channel.
- Provide license number, legal name, and the specific field(s) requiring correction.
- Where appropriate, provide supporting documentation or references.
Frequently asked questions
Why doesn’t the Authority publish an open register?
The Authority maintains a controlled database model to reduce misuse, protect confidentiality interests, and keep verification outcomes accurate and current through a single authoritative interface.
Can a bank or service provider obtain written confirmation?
Yes. Where required for an institutional process, written confirmation may be requested through the Authority’s official channels. Confirmation scope may be limited to status and high-level particulars.
What should I do if I find my details displayed incorrectly?
Submit a correction request through the official contact channel with your license number, legal name, and the specific fields requiring correction, along with supporting references where appropriate.