How can a listed entity be verified?

Listed status should be checked through the official public register at nevigoregistry.com. Third-party copies, screenshots, or reproduced records should not replace live verification.

What information does the homepage provide?

The homepage directs users to application information, framework guidance, status definitions, public notices, registered agents, complaints resources, and official verification pathways.

Does NLA issue passports, visas, or citizenship approvals?

No. Residency, visa, citizenship, and immigration matters remain subject to the competent public authorities and applicable laws.

Which contact channel should be used for licence applications?

Applicants should use the main contact form or the licensing enquiry channel and include any existing application or reference number.

Where should complaints be submitted?

Complaints may be submitted through the public complaints portal or by email to the published complaints desk.

Can licence status be confirmed by email?

Users should rely on the official Public Licence Register for live status confirmation. Email support may assist with navigation or clarification but does not replace direct register verification.

What is the Public Licence Register?

The Public Licence Register is the official public-facing register used to check whether an entity is recorded within the Neves licensing framework and to review recorded status information.

How should a search result be interpreted?

A matching name should be reviewed together with the full register entry, recorded status, category and any notes or limitations shown on the official record.

Should screenshots or copies of records be relied on?

No. Users should verify status directly through the live public register because screenshots, copied records and third-party reproductions may be incomplete, outdated or inaccurate.

Contact Us - Neves Licensing Authority

How to reach us

Contact the Authority by secure form, email or official correspondence. Do not send passwords, full account numbers, private keys or unnecessary sensitive information by email.

Licensing enquiries

For application pathways, licence categories, renewals, variations and pre-application questions.

Email: info@neveslicensingauthority.org
Phone: +239 908 7684

Applications, authorisation and framework guidance

Registry and registered agents

For Public Licence Register queries, registered agent matters, entity records and update requests.

Email: registry@neveslicensingauthority.org
Register: Open public register

Complaints and public concerns

Report concerns involving a listed entity, registered agent, misleading claim, clone website or misuse of NLA references.

Online: Submit via complaints portal
Email: complaints@neveslicensingauthority.org

For urgent matters, mark the subject as “Urgent”

Portal and technical support

For login problems, verification access, upload issues, broken forms or website accessibility issues.

Email: info@neveslicensingauthority.org
Hours: Mon–Fri · 09:00–17:00

Include screenshots where possible

Send an official enquiry

Use this form for general enquiries. Include a licence, application or register reference number where available.

Secure contact form

Key functional contacts

Where in doubt, use the main contact form and the enquiry will be routed internally.

Authorisations and New Entrants DeskEmail: info@neveslicensingauthority.orgScope: new applications, pre-application enquiries, category questions and licensing guidance.

Supervision and ReportingEmail: compliance@neveslicensingauthority.orgScope: reporting, ongoing obligations, compliance monitoring and framework conditions.

Enforcement and Misuse ReportsEmail: enforcement@neveslicensingauthority.orgScope: unauthorised activity, clone websites, misuse of the NLA name, seal or public references.

Complaints and WhistleblowingEmail: complaints@neveslicensingauthority.orgScope: complaints involving listed entities, registered agents and public concerns.

Registry and Registered AgentsEmail: registry@neveslicensingauthority.orgScope: register records, registered agents, entity updates and public record queries.

Media, Research and InformationEmail: media@neveslicensingauthority.orgScope: official statements, media enquiries, research requests and public information.

Official office and correspondence

The Neves Licensing Authority operates through official administrative channels. Visits are by prior appointment only.

Public Complaints Desk,
Neves Licensing Authority,
R.3 de Feveirero, Almeirim,
São Tomé, São Tomé & Príncipe

Office hours

Mon–Fri · 09:00–17:00

Closed

Weekends and public holidays

Phone

+239 908 7684

Visitors must present valid identification and a confirmed meeting reference from an NLA staff member.

Google Maps Official office location for the Neves Licensing Authority. View on Google Maps

Official verification reminder

Licence or listed status should be checked directly through the Public Licence Register. Email correspondence does not replace live register verification.

Open the Public Licence Register

Before contacting the Authority

Verify status first

Check the official Public Licence Register before relying on a licence claim, certificate image, screenshot or third-party statement.

Use official references

Include entity names, licence numbers, application references and supporting context so the Authority can assess the enquiry efficiently.

Report misleading claims

Concerns about clone websites, misuse of NLA materials or unsupported licensing references may be submitted through complaints channels.

Contact the Neves Licensing Authority