How to Verify a license & Report Concerns
This guidance explains how to verify licensing claims using the public register and how to report concerns relating to false representation or misuse.
Purpose of This Guidance
This document is intended to support banks, payment service providers, counterparties, advisers, and the public in verifying license claims and identifying potential misrepresentation.
Step 1: Use the Public Register
Verification must always begin with the Authority’s public register (NEVIGO). The register is the authoritative source of license status and scope.
- Search the legal entity name exactly as stated
- Confirm license status is active
- Review authorised activities and limitations
Step 2: Match the Claim to the Register
Claims made in websites, contracts, proposals, or marketing material must align with the register entry.
Common Red Flags
- Claims of being “regulated” without scope detail
- Use of the Authority crest or seal without permission
- Activities offered beyond those authorised
- license references that cannot be found on the register
When to Report a Concern
Concerns should be reported where there is reason to believe that a license claim is false, misleading, or materially overstated.
How to Submit a Report
Reports should include sufficient information to identify the claim and the entity involved.
- Links or screenshots of the representation
- Name of the entity making the claim
- Description of the service being offered
What Happens After a Report
Submitted information may be reviewed as part of supervisory monitoring. The Authority may engage with the entity concerned or take administrative action where appropriate.
Conclusion
Independent verification protects all market participants. The public register should always be relied upon over promotional statements or assurances.